1. Introduction

BrightWell Clean LLC ("BrightWell Clean," "we," "us," or "our") operates the website www.brightwellclean.com and provides luxury cleaning services throughout the Washington DC, Maryland, and Virginia (DMV) metropolitan area. We are committed to protecting the privacy and security of our clients and website visitors ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you: • Visit our website • Use our online booking system • Schedule or receive our cleaning services • Subscribe to our communications • Interact with us in any other manner By using our website or services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

3. How We Use Your Information

Service Delivery: • Schedule, coordinate, and perform cleaning services at your property • Process payments and manage billing • Communicate service confirmations, reminders, and updates via email, phone, or SMS • Handle special requests, allergies, and green cleaning preferences Customer Support: • Respond to inquiries, complaints, and service requests • Resolve disputes and maintain communication records Business Operations: • Improve and personalize services, conduct quality assurance, and train staff • Manage employee applications and recruitment Marketing & Communications: • Send service-related and, where permitted, marketing messages (you may opt out at any time) • We do not use your mobile number for marketing texts unless you opt in Legal & Safety: • Comply with applicable laws and legal processes • Protect against fraud, unauthorized access, and security threats • Defend our legal rights in disputes or litigation

4. How We Share Your Information

We do not sell your personal information. We do not share, rent, or trade personal information with third parties for their own marketing purposes. We may share personal information in these limited circumstances: • Service Providers: Payment processors, scheduling/CRM vendors, email and SMS providers, IT and security vendors, background check providers (with consent) • Our Cleaning Teams: Only what is necessary for service delivery (address, access instructions, special instructions) • Legal, Safety, and Compliance: To comply with law, protect rights and safety, and enforce our policies • Business Transfers: In connection with a merger, acquisition, or asset sale • With Your Consent: For other purposes you authorize SMS / Mobile Information: No mobile information (including phone numbers and SMS consent) will be shared with third parties for marketing purposes.

5. Data Retention

We retain your personal information as long as necessary to fulfill the purposes in this Privacy Policy or as required by law. • Active Customers: Retained for the duration of our service relationship and a reasonable period thereafter • Inactive Customers: After three (3) years of inactivity, we may archive or delete account information except as required for legal or regulatory compliance • Marketing Opt-Outs: We retain contact information on a suppression list to honor your opt-out request

6. Data Security

We implement reasonable administrative, technical, and physical safeguards, including: • SSL encryption for data transmitted through our website • Restricted access to personal information on a need-to-know basis • Regular security assessments and employee training • Secure storage of physical records No method of internet transmission is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Privacy Rights & Choices

Access, Correction, and Deletion: • Request access to the personal information we hold about you • Request correction of inaccurate information • Request deletion, subject to legal and contractual obligations Marketing Preferences: • Email: Use the "unsubscribe" link in promotional emails • Calls: Ask to be added to our Do Not Call list SMS / Text Messaging (TCPA): • If you opt in, we may send appointment confirmations, scheduling updates, service reminders, and promotional messages • Message frequency varies; message and data rates may apply • Reply STOP to opt out at any time; reply HELP for assistance To exercise any of these rights: • Email: support@brightwellclean.com • Phone: (833) 487-7378 • Mail: BrightWell Clean LLC, PO Box 40873, Washington, DC 20016

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): • Right to Know: Request disclosure of categories and specific pieces of personal information collected • Right to Delete: Request deletion of personal information (subject to exceptions) • Right to Opt-Out of Sale: We do not sell personal information • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights To submit a request, contact us using the information in Section 7.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us immediately at support@brightwellclean.com and we will delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

BrightWell Clean operates in the United States. Your personal information is stored and processed on servers in the United States. If you access our services from outside the US, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

12. Washington DC & DMV-Specific Notices

District of Columbia Residents: The District of Columbia does not currently have a comprehensive consumer privacy statute. You have rights under applicable federal laws, including CAN-SPAM and TCPA. Maryland Residents: We do not share personal information with third parties for their direct marketing purposes. Virginia Residents (VCDPA): You may have rights under the Virginia Consumer Data Protection Act, including the right to access, correct, delete, and obtain a copy of your personal data, and the right to opt out of targeted advertising. To submit a request or appeal, contact us at support@brightwellclean.com with the subject line "VCDPA Appeal."

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. When we make material changes, we will update the "Effective Date," post a notice on our website, and send email notification to registered users where applicable. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.

14. Contact Us

BrightWell Clean LLC Email: support@brightwellclean.com Phone: (833) 487-7378 Mailing Address: PO Box 40873, Washington, DC 20016 Website: www.brightwellclean.com You may also submit inquiries through the contact form on our website.