BrightWell Clean
Terms & Conditions
Effective Date: February 8, 2026 · Last Updated: February 8, 2026
These Terms and Conditions govern your use of www.brightwellclean.com and the purchase of cleaning services from BrightWell Clean. By using this Site, booking services, or engaging with our services, you agree to be bound by these Terms.
1. Agreement to Terms
These Terms and Conditions ("Terms") govern your use of www.brightwellclean.com (the "Site") and the purchase of cleaning services from BrightWell Clean. By using this Site, booking services, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Site or services. Business Information: • Business Name: BrightWell Clean • Business Address: P.O. Box 40873, Washington, DC 20016 • Phone: (833) 487-7378 • Email: support@brightwellclean.com • Service Areas: Washington, DC, Maryland, and Northern Virginia (the "DMV Area")
2. Services Provided
BrightWell Clean provides luxury, high-quality, eco-friendly cleaning services, including, but not limited to: • Turnover Cleaning: Property preparation for short-term rentals, Airbnb, and VRBO properties, including linen handling, deep cleaning, restocking, and inspection services • Residential Cleaning: Scheduled or one-time home cleaning services using organic, non-toxic products • Commercial and Office Cleaning: Workplace cleaning and disinfection services • Laundry Services: Professional wash, dry, fold, and press services with pickup and delivery options • Move-In/Move-Out Cleaning: Deep cleaning for residential transitions • Other Related Cleaning Services: As displayed on our Site or agreed upon in writing All services utilize green, eco-friendly, non-toxic cleaning products designed to promote healthier indoor environments and improved well-being. The specific scope, frequency, and pricing of services will be confirmed through our online booking system or by direct communication prior to service commencement.
3. Service Area and Eligibility
Our services are available exclusively within the DMV Area (Washington, DC, Maryland, and Northern Virginia). You must be at least 18 years of age or the age of legal majority in your jurisdiction to book services. By booking services, you represent that you have the legal authority to enter into this agreement and to grant us access to the property on which the services will be performed.
4. Sale of Services (Cleaning, Laundry, Janitorial, Turnover)
4.1 Booking and Scheduling
Services may be booked through our automated online booking system, by phone, or via email. All bookings are subject to availability and to BrightWell Clean's acceptance.
4.2 Booking Confirmation
Once your booking is submitted, you will receive a confirmation email detailing the service date, time window (if applicable), scope of work, and total cost (including any applicable taxes and fees). This confirmation constitutes our acceptance of your booking request.
4.3 Service Categories and Scope
BrightWell Clean offers, among other services: • Cleaning Services (Residential): Routine or deep cleaning tasks as described in your booking confirmation. • Janitorial/Commercial Cleaning: Recurring or one-time cleaning tailored for offices and commercial spaces, including disinfection-focused tasks as requested and agreed. • Turnover Cleaning: Short-term rental turnover services (e.g., Airbnb/VRBO) which may include rapid reset cleaning, inspection-style checks, linen handling, trash removal, restocking (client-provided supplies unless otherwise stated), and reporting. • Laundry Services: Wash/dry/fold and/or press services with pickup and delivery where offered and confirmed. Your booking confirmation defines the specific scope, any written add-ons we confirm, and any checklists or service descriptions referenced at booking. Requests made at the appointment may be declined or may require additional time and fees.
4.4 Client-Provided Information and Site Conditions
You are responsible for providing accurate and complete information regarding the property address, parking/loading instructions, access instructions, service requirements, and any special conditions (including pets, security systems, fragile items, existing damage, and any off-limits areas). Pricing and time estimates are based on normal conditions. If the property's condition materially differs from what was represented at booking, we may re-quote the service, limit the scope, and/or refuse or stop service if safety or compliance concerns exist.
4.5 Recurring Services
For recurring service agreements (weekly, bi-weekly, or monthly), services will continue at the scheduled frequency until you cancel in accordance with Section 5. Service times may vary slightly due to route optimization, building access, and operational needs.
4.6 Supplies and Equipment
Unless otherwise stated, we bring standard cleaning supplies and equipment. If you request use of client-provided products/equipment, you are responsible for ensuring they are safe and in working order. We are not responsible for any performance issues or damage arising from defective client-provided products/equipment.
5. Cancellation, Rescheduling, and Lockouts (48H/24H Rules)
5.1 Client Cancellations and Rescheduling
• 48-Hour Notice (No Fee): You must provide at least forty-eight hours' notice to cancel or reschedule without penalty. • 24–48 Hours' Notice: Cancellations or rescheduling requests made less than 48 hours but at least 24 hours before the scheduled start time will incur a fee equal to 50% of the scheduled service price (minimum $75). • Less Than 24 Hours / Same-Day / No-Show: Will be charged 100% of the scheduled service price. For time-window arrivals, notice periods are measured from the start of the scheduled service window.
5.2 Lockouts / Denied Access
If our team arrives at the scheduled time and cannot access the property due to incorrect access information, unavailable keys/codes, denied entry, or any other reason beyond our control, the appointment will be treated as a no-show and charged 100% of the scheduled service price.
5.3 Recurring Service Cancellation
To cancel recurring services, you must provide at least seven days' written notice via email to support@brightwellclean.com. Cancellations take effect after the next scheduled cleaning unless otherwise agreed in writing.
5.4 Company Rescheduling or Cancellation
We may cancel or reschedule services due to emergencies, severe weather, staff illness, or other unforeseen circumstances. If we cancel and you have prepaid, you will receive a full refund or credit toward rescheduled services.
5.5 Late Starts and Service Time Limits
If we are delayed due to circumstances beyond our control, we will make reasonable efforts to complete the scope booked. If time is reduced due to access delays attributable to the Client, we may complete as much as reasonably possible within the remaining time.
6. Access and Entry to Property
6.1 Client Responsibility
You are responsible for providing our team with safe and timely access to the property, including being present to grant access, providing working keys/codes/lockbox codes, or arranging for an authorized representative.
6.2 Lockouts and Denied Access
If our team arrives and cannot gain access due to incorrect access information or unavailability, you will be charged a lockout fee equal to 100% of the scheduled service cost.
6.3 Key and Access Code Security
If you provide us with keys or access codes, we will maintain them securely and use them solely to provide scheduled services. You may request the return of keys at any time.
6.4 Pets
If pets are present during service, you must provide advance notice. You are responsible for securing aggressive or anxious pets. We reserve the right to refuse service or reschedule if a pet poses a safety risk to our staff.
7. Safety and Biohazards
7.1 Safety First
You agree to provide a reasonably safe work environment, including safe access/egress, adequate lighting, running water and electricity where needed, and a work area free of hazards.
7.2 Biohazards and Hazardous Conditions
Unless expressly agreed in writing, we do not provide services involving biohazards or hazardous materials, including blood, vomit, feces, urine contamination beyond ordinary restroom cleaning, needles/sharps, drug paraphernalia, hazardous waste, severe mold contamination, active pest infestations, or conditions requiring specialized remediation.
7.3 Right to Refuse or Stop Work
We may refuse to start or stop services if conditions are unsafe, unsanitary, or pose a risk of injury or regulatory non-compliance. If service is refused due to undisclosed hazardous conditions, the appointment may be treated as a late cancellation/no-show per Section 5.
7.4 Client Disclosure
You agree to disclose in advance any known hazards or special conditions at the property. Failure to disclose may result in refusal of service, additional fees, or termination of the service relationship.
8. Payments and DC/Local Sales Tax Notice
8.1 Pricing and Quotes
Service prices are displayed on our Site or provided in your booking confirmation. Quotes are based on information you provide and typical conditions. If scope or conditions change, we may adjust pricing or require approval for add-ons.
8.2 Payment Methods
We accept credit cards and debit cards (Visa, MasterCard, American Express, Discover) and any other methods displayed at checkout.
8.3 Payment Timing
• One-Time Services: Payment is due in full at booking or upon completion, as specified in your confirmation. • Recurring Services: Payment will be automatically charged after each completed service. • Subscription Plans: Fees are billed automatically per your selected billing cycle.
8.4 Authorization and Stored Payment Methods
By providing payment information, you authorize BrightWell Clean to charge all amounts due, including service fees, add-ons, cancellation/lockout fees, taxes, and applicable late/failed payment fees.
8.5 DC and Local Sales Tax Notice
Applicable sales or use taxes will be calculated based on service location and nature of services and added to your invoice as required by law. Taxability varies by jurisdiction (DC, Maryland, and Virginia) and by service type.
8.6 Failed or Late Payments
If payment is declined, we may suspend services until payment is received. A $35 fee may be charged for returned or declined payments where permitted by law.
8.7 Refunds and Credits
All sales are final except as required by law. If there is a verified service issue, our preferred remedy is to re-perform the affected portion or issue a credit. Refund requests must be submitted in writing within 48 hours of service completion to support@brightwellclean.com.
9. Damage, Breakage, and Liability
9.1 Our Commitment to Care
We train our staff to exercise reasonable care when cleaning your property.
9.2 Reporting Damage
If you believe damage occurred during our service, you must notify us in writing within 24 hours of service completion by emailing support@brightwellclean.com with photographic evidence and a detailed description.
9.3 Liability for Damage
We accept responsibility for damage directly caused by our negligence. We are NOT liable for: pre-existing damage or wear and tear, damage to undisclosed fragile/valuable items, damage from defective fixtures or property conditions, damage outside the scope of service, or damage discovered more than 24 hours after completion.
9.4 Limitation of Liability
Our total liability for any damage claim is limited to the lesser of: (a) the actual repair or replacement cost, or (b) $500 per incident. This limitation does not apply to gross negligence or willful misconduct.
9.5 Client Responsibility for Valuables
You are responsible for securing valuable, fragile, or irreplaceable items before our arrival. We recommend storing jewelry, cash, important documents, collectibles, antiques, and family heirlooms in a secure location.
10. Limitation of Liability and Indemnity
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRIGHTWELL CLEAN AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SITE OR SERVICES, ANY DELAY OR CANCELLATION OF SERVICES, OR ANY CONDITION OF THE PROPERTY NOT CAUSED BY OUR NEGLIGENCE. Our total aggregate liability shall not exceed the total amount you paid to BrightWell Clean in the six (6) months preceding the event giving rise to liability. You agree to indemnify and hold harmless BrightWell Clean and its officers, directors, employees, agents, affiliates, and contractors from and against any claims arising out of your breach of these Terms, your negligence, unsafe conditions at the service location not caused by us, or your violation of any law or third-party rights.
11. Non-Solicitation of Employees
You agree not to directly or indirectly solicit, hire, or contract with any BrightWell Clean employee or contractor who has provided services to you, for a period of two (2) years from the date of last service. In the event of a violation, you agree to pay liquidated damages of $3,500 per employee/contractor solicited or hired, representing a reasonable estimate of our recruiting, training, and business-disruption costs.
12. Intellectual Property
All content on our Site is owned by BrightWell Clean or its licensors and protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or exploit any Site content without our prior written consent. BrightWell Clean reserves all rights not expressly granted.
13. Accounts
When creating an account, you agree to provide accurate information, maintain and update your details, keep login credentials confidential, and accept responsibility for all activity through your account. We may suspend or terminate your account if you violate these Terms, use the Site for unlawful purposes, provide false information, or have repeated failed payments.
14. Subscriptions and Recurring Billing
Recurring subscriptions automatically renew at the end of each billing period until cancelled. You will be automatically charged per your billing cycle. We reserve the right to change subscription prices with advance notice via email. You may cancel at any time by providing at least 7 days' written notice to support@brightwellclean.com.
15. Communication and SMS Consent
By providing your email, you consent to receive transactional and promotional emails. You may unsubscribe from promotional emails at any time. If you opt in to SMS: message frequency varies, message and data rates may apply, reply STOP to opt out, reply HELP for assistance. We will never sell your phone number for third-party marketing. Your consent is not a condition of purchase. Our SMS communications comply with the Telephone Consumer Protection Act (TCPA).
16. Privacy and Data Protection
We are committed to protecting your privacy. Our collection, use, and disclosure of personal information is governed by our Privacy Policy available at www.brightwellclean.com. We collect only information necessary to provide services, use industry-standard security measures, and do not sell your personal information to third parties.
17. Third-Party Links and Services
Our Site may contain links to third-party websites. We do not endorse and are not responsible for the content or practices of any third-party sites. Your use of third-party sites is at your own risk.
18. Consumer Protection Laws
Nothing in these Terms limits or excludes any consumer protection rights you may have under applicable federal, state, or local laws, including the DC Consumer Protection Procedures Act, Maryland Consumer Protection Act, or Virginia Consumer Protection Act.
19. Governing Law (District of Columbia)
These Terms are governed by the laws of the District of Columbia. Any legal action shall be brought exclusively in the state or federal courts located in Washington, DC, and you consent to the personal jurisdiction and venue of these courts.
20. Dispute Resolution
If you have a dispute, please contact us first at support@brightwellclean.com. We will attempt to resolve the matter informally within 30 days. Either party may bring an individual action in small claims court if the claim qualifies. CLASS ACTION WAIVER: YOU AND BRIGHTWELL CLEAN AGREE THAT EACH MAY BRING CLAIMS ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
21. Force Majeure
We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor strikes, government actions, epidemic or pandemic, or failure of third-party services.
22. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be deemed severable and shall not affect the validity of any remaining provisions.
23. Waiver
Our failure to enforce any right or provision will not constitute a waiver. Any waiver must be in writing and signed by an authorized representative of BrightWell Clean.
24. Entire Agreement
These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between you and BrightWell Clean regarding your use of our Site and services.
25. Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms without restriction. Any attempted assignment in violation of this section is void.
26. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our Site with a new "Effective Date." For material changes, we will provide notice by posting on our Site and/or emailing the address on your account. Your continued use after changes take effect constitutes acceptance of the revised Terms.
27. Survival
Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity provisions, limitations of liability, dispute resolution provisions, and this survival clause.
28. Contact Information
BrightWell Clean P.O. Box 40873 Washington, DC 20016 Phone: (833) 487-7378 Email: support@brightwellclean.com Website: www.brightwellclean.com You may also contact us through the feedback form available on our Site.
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